Payment Policy

Effective Date: November 10, 2026

Accepted Payment Methods

BW Sportswear accepts American Express, Diners Club, Discover, JCB, Maestro, Mastercard and Visa through ONERWAY (Direct). Visa Electron is not accepted. Methods available for your order are displayed at checkout.

Checkout and Pricing

Select your items and sizes, review your cart, enter your contact and United States delivery details, and check the total before submitting payment. All prices are in US dollars. Standard US shipping is free. Applicable taxes are calculated and displayed at checkout. Payment must be authorized before an order is processed. Your bank may apply fees under its own terms.

Payment Security

Payments are processed through the store’s payment provider using encrypted connections. Your bank may request an additional authentication step such as 3D Secure. We do not ask you to send full card numbers, security codes or banking passwords by email or phone.

Order Confirmation

After a successful order, we email an order acknowledgement with your order number and purchased items. Check your spam folder if it does not arrive. An acknowledgement confirms receipt; acceptance and dispatch remain subject to availability and payment checks. We email tracking information after shipment.

Payment Problems

If payment is declined, check your billing details, card expiry, available funds and any authentication request, then contact your issuer if needed. Avoid repeated submissions when a payment appears pending. A temporary authorization may appear even when an order was not completed; release timing depends on your bank. For a suspected duplicate charge or missing confirmation, email us with your name, order number if available and the transaction date, but do not include full card details.

Cancellations and Refunds

Contact us immediately to cancel before shipment for a full refund with no handling fee. After shipment, the standard return process applies. Approved returns are refunded to the original payment method within 1–3 business days after receipt and inspection. Bank posting usually takes a further 1–3 business days and may vary. See our Refunds and Returns Policy.

Contact Us

Store Name: BW Sportswear
Address: 19 W 26th St, New York, NY 10010, United States
Phone: +1 (212) 683-3700
Email: info@bwsportswearnyc.com
Opening Hours: Monday–Saturday, 8:00 AM–5:00 PM; Sunday closed (Eastern Time, America/New_York). Holiday hours may vary.
Response Time: We respond within 24 hours.