Refunds and Returns Policy

Effective Date: November 10, 2026

30 Day Returns and Exchanges

You may request a return or exchange within 30 days of delivery for an unwanted item, an incorrect size, a wrong item, or an item that arrives damaged or defective. For a change-of-mind or size return, items must be unused, unwashed, unworn, with original tags and packaging and proof of purchase. Trying clothing on briefly indoors to assess fit is acceptable.

We cannot accept change-of-mind returns for items that have been worn, washed, altered or damaged after delivery. Any hygiene-sensitive item specifically identified as non-returnable on its product page cannot be returned after its protective seal is removed, except where defective or required by law. Gift cards, if offered, are non-returnable. These conditions do not limit your statutory rights.

How to Return an Item

Email info@bwsportswearnyc.com with your order number, the item, reason and, for damage or defects, clear photos. We will respond within 24 hours with instructions. Please contact us before sending a parcel so we can identify and process it.

Return Address: BW Sportswear, 19 W 26th St, New York, NY 10010, United States. Pack the item securely and include your order number. Use a trackable shipping service and retain proof of shipment.

Exchanges

For a size or item exchange, follow the same contact and return steps and state the replacement requested. Exchanges depend on availability. We send the replacement after receiving and inspecting the return; if the requested replacement is unavailable, we offer an eligible refund. The exchange return address is the same address above.

Return and Exchange Costs

For damaged, defective or incorrect items caused by us, we cover reasonable return shipping and replacement shipping and provide instructions for a prepaid label or reimbursement. For a change of mind or a size selected incorrectly, you pay the return shipping cost. We cover standard delivery of an approved exchange within the United States. We do not charge restocking or additional handling fees.

Refund Processing

We inspect returned items and process approved refunds within 1–3 business days of receipt. Refunds go to the original payment method. The issuing bank usually takes a further 1–3 business days to post the credit, but actual posting time may vary. We email confirmation when the refund is issued. If a refund is declined because an item does not meet these conditions, we explain the reason and available next steps.

Order Cancellation

Contact us immediately if you wish to cancel. An order canceled before it ships receives a full refund with no additional handling fee. Once the order has shipped, our standard return and refund process applies.

Contact Us

Store Name: BW Sportswear
Address: 19 W 26th St, New York, NY 10010, United States
Phone: +1 (212) 683-3700
Email: info@bwsportswearnyc.com
Opening Hours: Monday–Saturday, 8:00 AM–5:00 PM; Sunday closed (Eastern Time, America/New_York). Holiday hours may vary.
Response Time: We respond within 24 hours.